CUSTOMER EXPERIENCE DIGITAL LEAD

Lake Forest, IL (Hybrid)

$50/hr – $57/hrMid Level5+ years expContract

Posted 9 days ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own end-to-end digital marketing project delivery from discovery to delivery, coordinating cross-functional teams and ensuring compliance.

  • Own digital tactical development and requirement gathering
  • Coordinate cross-functional teams including BTS, MRL, and external agencies
  • Manage mid-to-lower tier projects and assist on top-tier campaigns

Job Description

Responsibilities

  • Digital Tactical Development: Provide strategic and functional guidance to brand teams on the implementation of digital marketing projects, including interactive sales aids, emails, banner ads, websites, portals, and mobile applications.
  • Requirement Gathering: Lead the documentation of digital project requirements, working cohesively with internal agency creative and technical teams to ensure precise execution.
  • Cross-Functional Collaboration: Partner effectively within a highly matrixed corporate environment, aligning with Brand Marketers, external agencies, Business Technology Solutions (BTS), and Medical/Regulatory/Legal (MRL) compliance teams.
  • Project & Process Management: Manage mid-to-lower tier projects (B and C-level initiatives) independently, while assisting Account Managers with top-tier (A-level) campaigns.
  • Account Relationship Support: Attend client alignment meetings, acting as a primary point of contact to facilitate rapid information flow to stakeholders, manage timelines, deliver project estimates, and track daily time and billing milestones.
  • Compliance Adherence: Maintain strict adherence to corporate brand guidelines, financial policies, promotional material development regulations, and the established internal agency workflow process.

Requirements

  • Experience: Minimum of 5 years of professional experience within an advertising agency setting is strictly required.
  • Industry Knowledge: In-depth understanding of digital marketing platforms, agency workflow processes (initiation, execution, archiving), and creative project lifecycles.
  • Project Management Capabilities: Proven ability to manage a high-volume project scope within a fast-paced, high-visibility creative environment.
  • Communication Skills: Strong written, verbal, and presentation communication skills, with an ability to manage both high-level strategy and granular project details.

Preferred

  • Regulated Environment Familiarity: Prior experience navigating corporate compliance and medical/regulatory/legal review workflows within the pharmaceutical or healthcare sector is highly preferred.
  • Education: Bachelor's degree preferred.
CELLA logo

CELLA

Cella by Randstad Digital is an award-winning leader in consulting, staffing and managed solutions for digital, marketing and creative teams. We help people build meaningful careers and partner with companies to help them win and stay ahead of the competition. Our secret sauce? The Cella Trifecta: Combining our knowledge with your experience to achieve extraordinary results. Our industry experts listen to your problems and guide you to the best solutions – from finding the most in-demand talent to providing consulting services that can transform your organization. We are always ready to step up so you can gain the operational edge. Together, we put passion to work. Cella has earned ClearlyRated's 2025 Best of Staffing for Client and Talent 15-Year Diamond Awards for service excellence.

Founded in 1988
Atlanta, Georgia, USA
952 employees (120 in marketing)

Traffic Signals

Monthly Visitors
56.6K
Monthly Google Ads Budget
$814
Traffic Source Mix
Search
16.8%
Direct
50.9%
Referral
18.7%
Social
13.2%
Paid
0.2%

Headcount Trend

Current headcount: ~952

Marketing Team

Marketing Team Size
74 (8% of company)
Median Career Experience
15 years
Median Tenure
7.7 years
Marketing Roles Posted (Last 30 Days)
20

Recent News