Customer Engagement Associate

Appleton, WI (On-site)

$40K/yr – $48K/yrEntry LevelFull time

Posted 3 months ago

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Job Summary

Drive in-store customer engagement and education for AT&T devices and services at retail events, owning demos, enrollment, and data handling.

  • Engage customers at events and demo 5G, AI cameras, and smart-home features.
  • Must-have: Strong people skills with retail, hospitality, or promotions background.

Job Description

Responsibilities

  • Engage directly with retail customers at in-store marketing events, introducing AT&T’s latest devices and service offerings.
  • Run hands-on demos of 5G speeds, AI-powered cameras, and smart-home connectivity.
  • Manage the full enrollment process from initial greeting to activation, including eSIM setup, secure data transfers, and feature education.
  • Maintain accurate customer records and sales documentation to ensure compliance and long-term satisfaction.
  • Collaborate with retail teams to support daily sales goals and maximize event performance

Headcount Trend

Current headcount: ~12