Responsibilities

• Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi-brand portfolio.
• Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms.
• Ensure messaging is clear, customer-friendly, and aligned to lifecycle goals.
• Execute communications at scale to guide customers to key milestones, including:
• Product setup and onboarding progress
• Feature and product usage adoption
• Training participation (free and paid)
• Migration readiness and change enablement
• Support retention efforts by helping deliver the right message to the right customer at the right time.
• Help plan and execute virtual and regional customer engagement events including:
• Adoption webinars
• Migration workshops
• Training awareness sessions
• Customer community or product engagement events
• Work with event team to coordinate event logistics, invitations, registration pages, follow-up emails, and attendee engagement.
• Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities.
• Work closely with Customer Success, Product Marketing, and Events teams to:
• Align communications to customer needs
• Support training and migration promotion
• Improve lifecycle engagement, Finalise target audience lists? Gather feedback and insights to help improve customer messaging and program performance.

Requirements

• 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred)
• Experience executing email campaigns and webinar/event engagement
• Strong written communication skills with a customer-friendly tone
• Highly organized and able to manage multiple campaigns and stakeholders across multiple brands
• Curious about data and motivated by improving retention and adoption outcomes
• Comfortable working with marketing automation and event platforms; HubSpot knowledge a plus
• Self-starter with a “get it done” mindset in a fast-moving environment

Preferred

Benefits

• PTO, Sick and Parental Leave
• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Health Savings Account
• Life Insurance
• Employee Assistance Program