Customer Acquisition Specialist

Massachusetts, USA (Unknown)

$52K/yr – $68K/yrMid Level3+ years expFull time

Posted 1 month ago

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Job Summary

Build and own the hunter pipeline for orthotics and spine markets while coordinating CRM, onboarding, and trade show activity, turning clinical data into accessible value propositions for diverse buyers.

  • Pipeline & CRM ownership: Research, qualify, and manage leads across orthotics, spine clinics, rehab centers, DME, and prosthetic suppliers; track progress in Monday.com.
  • Campaign execution support: Create inbound/outbound materials and social content; schedule calendars and report on performance.
  • Onboarding and events: Support onboarding of new accounts, training resources, and key account education; manage end-to-end trade show logistics.

Job Description

Own the hunter pipeline development and marketing-driven outreach for orthotics and spine markets, manage CRM and event logistics, support campaign materials and onboarding, with close collaboration with Sales and trade show execution.

  • Pipeline Development & Customer Acquisition: Research, identify, and build a prospect pipeline across target markets: orthotic and spine practices, physical therapy clinics, rehabilitation hospitals, DME suppliers, and prosthetic clinics.
  • Manage the acquisition pipeline in Monday.com, ensuring consistent follow-up, accurate activity tracking, and clean data at every stage of the funnel.
  • Leverage databases, association directories, referral networks, and trade show contacts to source and qualify leads.
  • Track pipeline status, conversion metrics, and competitive intelligence, providing regular updates to the Marketing Manager.
  • Marketing-Driven Outreach & Campaign Execution: Support the development and distribution of inbound and outbound digital and print marketing materials — email campaigns, product sell sheets, brochures, and social media content — maintaining a consistent brand voice.
  • Schedule and manage content; Track campaign performance and compile analytic reports across all digital platforms and other KPIs.
  • Assist in keeping product pages and news sections on the company website accurate and current.
  • Sales Execution & Account Onboarding: Partner with Customer Relations Executive to ensure seamless onboarding of new accounts — preparing welcome kits, coordinating initial training resources, and managing the handoff from prospect to active customer.
  • Conduct occasional in-person visits to key accounts and university partners to deliver product education materials and reinforce relationships.
  • Trade Show & Event Coordination: Assist with end-to-end logistics for national trade show participation: shipping, travel arrangements, and on-site setup and teardown.

Requirements

  • Bachelor’s degree in Marketing, Business Administration, Communications, Health Sciences, or a related field.
  • 1–3 years of experience in B2B sales, business development, marketing coordination, or account management.
  • Demonstrated ability to prospect, cold-call, and build new customer relationships from scratch.
  • Proficiency with CRM and project management software (Monday.com strongly preferred), Microsoft Office Suite and digital marketing campaign tools.
  • Comfortable engaging with clinical professionals (physicians, therapists, orthotists, prosthetists) and administrative or procurement contacts.
  • Valid driver’s license and willingness to travel up to 20%, including overnight stays for trade shows.
  • A warm personality, high emotional intelligence, a great attitude and a willingness to learn.

Nice to Have

  • Experience selling or supporting orthotic devices, prosthetics & orthotics (P&O), rehabilitation equipment, or DME products.
  • Familiarity with spinal orthotics, spine anatomy, or musculoskeletal conditions (scoliosis, spinal stenosis, post-surgical recovery, etc.), or a willingness to learn.
  • Experience with trade show logistics, including booth coordination and lead capture.

Benefits

  • Outstanding health insurance benefits
  • 401(k) retirement plan with company match, including traditional and Roth options
  • Paid vacation and sick time
  • Company-paid life, disability, and accident insurance
  • Training and professional development support

Note: Compensation details are provided in the compensation block and do not appear here.

Spinal Technology, LLC logo

Spinal Technology, LLC

Spinal Technology, LLC. is a leader in central fabrication for custom Spinal Orthoses for patients requiring stabilization, immobilization, and correction of the spine. Our staff consists of American Board Certified Orthotists and highly skilled & experienced technicians. Together we’re focused on providing Orthotists and their patients with highly effective spinal orthoses that contribute to positive outcomes and quality of life.At Spinal Technology, we provide custom fabrication services to practitioners across the United States and Europe. With two facilities located in the United States – Cape Cod, Massachusetts and Louisville – Kentucky, Spinal Technology is positioned to service practitioners with unparalleled customer service that includes delivery of our LSO & TLSO products within 24 hours and, in some cases, same-day delivery.Spinal Technology is the exclusive manufacturer of the Providence Nocturnal Scoliosis® System, a nighttime bracing system designed to prevent the progression of adolescent idiopathic scoliosis and the patented Flex Foam® Body Brace design spinal orthosis. In addition, Spinal Technology fabricates a myriad of other custom-designed orthoses to meet patient specifications.

Founded in 1991
West Yarmouth, Massachusetts, USA
42 employees (1 in marketing)

Headcount Trend

Current headcount: ~44

Marketing Team

Marketing Team Size
1 (2% of company)