Responsibilities

• Optimize customer strategies across the platform to achieve customer objectives using unique, customer-specific approaches.
• Optimize company strategies across the platform to meet organizational objectives and performance targets.
• Conduct independent analysis of customer specifications to leverage company solutions that support customer brand and marketing strategies.
• Drive company strategies through all customer deliverables.
• Develop, manage, and cultivate strong customer relationships to support mutually beneficial business partnerships.
• Apply specialized knowledge of print and marketing services to make autonomous operational decisions (e.g., shifting work between locations, adjusting print specifications, job engineering, starting or stopping production equipment).
• Use independent judgment and discretion to negotiate solutions that impact customer business operations.
• Track account profitability and conduct internal and external business reviews to optimize marketing strategies for both the customer and Quad.
• Manage vendor relationships on behalf of customers to deliver end-to-end solutions.
• Consult with and educate customers on overall print and marketing services.

Requirements

• High School Diploma required
• Bachelor’s degree preferred
• Three (3) years of experience in customer service or a print/marketing environment preferred
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong math proficiency related to pricing, profitability, and analysis.
• Ability to travel in state and out-of-state for customer consultations.
• Ability to work independently, multitask, and manage multiple customer accounts simultaneously.
• Strong analytical skills with the ability to evaluate problems, draw valid conclusions, and make recommendations.
• Strong understanding of print industry processes and marketing services.

Preferred

• Bachelor’s degree preferred
• Strong understanding of print industry processes and marketing services

Benefits

• We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.