Responsibilities

• The CRM Systems Manager is the day-to-day owner of the Growth platform stack: gathering requirements, configuring and building solutions in-house wherever possible, leveraging vendor and IT architecture partners thoughtfully when the work calls for it, and leading rollouts to department heads and end users.
• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department, responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization — Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9.
• This role is the day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack, partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change.
• While the CRM Systems Manager reports to the VP of IT, they will work hand-in-hand with the SVP of Marketing and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket to consider what is best for the company as a whole

Requirements

• Candidates must be eligible to work in the United States
• Minimum of 3+ years of progressive Salesforce Administrator experience, with demonstrated growth into Senior Administrator, lead, or team-managing responsibilities
• Certified Salesforce Administrator – ADM 201 is required
• Certified Salesforce Administrator – ADM 211 is preferred
• Familiarity with CRM-adjacent platforms such as CallTrackingMetrics (CTM), Five9, or comparable contact-center / call-attribution tools is a strong plus; willingness to learn and own these systems is required
• Hands-on experience administering and configuring Salesforce Sales Cloud is required; exposure to or hands-on experience with Salesforce Marketing Cloud is strongly preferred
• Must be able to work across multiple time zones
• Experience using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, Access, etc.
• Bachelor’s Degree is preferred
• Previous experience or general knowledge of behavioral health treatment providers is preferred

Preferred

• Bachelor’s Degree is preferred
• Other Salesforce Certifications (ie Process Automation, Platform App Builder) is preferred
• Experience with API integrations is preferred

Benefits

• A competitive compensation and total rewards package including a meaningful salary, merit-based pay increases, and professional growth opportunities.
• A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
• 401(K) program with 5% company match
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.