CRM Specialist

Westwood, MA (Hybrid)

$69K/yr – $79K/yrMid Level2+ years expFull time

Posted 3 months ago

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Job Summary

Drive end-to-end campaign operations and optimization for HEYDUDE’s digital marketing, coordinating content, targeting, and analytics to boost CLV.

  • Must-have: 2+ years of digital marketing experience in a fast-paced environment with cross-functional collaboration.
  • Standout: Experience with enterprise ESPs (Salesforce Marketing Cloud preferred) and ability to make quick changes to campaigns.
  • Standout: Ownership of testing calendars, data-driven insights, and health of the customer database.

Job Description

Responsibilities

  • Collaboratively build the campaign calendar for your communications channels, ensuring it meets commercials needs and supports brand storytelling priorities
  • Brief content needs to content creation team, advising on best practices within your channels and meeting regional relevance and nuance
  • Manage the campaign ops team by briefing in all campaign elements needed for deployment (targeting, content, landing pages, etc.)
  • QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality
  • Manage a robust, always-on testing calendar to drive optimizations across CRM channels
  • Analyze campaign results, drawing insights that drive performance and incrementally improve CLV
  • Partner with internal data teams to continually improve targeting and measurement capabilities
  • Own the health and performance of the customer database
  • Assist in budget forecasting and reporting

Requirements

  • Bachelor’s Degree in Marketing, Communications, Advertising or related field Bachelor’s degree
  • 2+ years digital marketing experience working in a fast-paced environment
  • Knowledge of website analytics tools
  • Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling
  • Proven campaign management experience defining targeting strategies that drive results
  • Team player with demonstrated ability to work effectively with multiple cross-functional groups
  • Strong analytical and problem solving skills
  • Strong project and time management skills
  • Strong communication skills with the ability to gain alignment and problem solve collaboratively
  • Takes initiative to generate ideas to drive business and contribute to organizational effectiveness
  • Results oriented with a bias for action.

Benefits

  • medical, dental, and vision coverage
  • life and AD&D
  • short and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program that includes company match
  • many other additional voluntary benefits
HEYDUDE logo

HEYDUDE

We’re HEYDUDE — and we’re redefining what it means to be a ‘dude’. Here in HEYDUDE Country, individuality rules. We celebrate the confident, the creative, the laid-back trailblazers who make comfort look cool.Our footwear doesn’t just break the mold — it ditches it entirely. Effortlessly lightweight, ridiculously comfortable, and always unexpected, our shoes are just like shoes... but UNLIKE ANYTHING.At HEYDUDE, we embrace the unknown, thrive in the in-between, and move through life with purpose — one easy-on, easy-off step at a time.Welcome to a world where comfort is defiant.

Founded in 2008
Westwood, Massachusetts, USA
587 employees (92 in marketing)

Traffic Signals

Monthly Visitors
4.1M
Monthly Google Ads Budget
$3.2K
Traffic Source Mix
Search
14.4%
Direct
37.2%
Referral
5.6%
Social
2.7%
Paid
2.5%

Headcount Trend

Current headcount: ~587

Marketing Team

Marketing Team Size
69 (12% of company)
Marketing Roles Posted (Last 30 Days)
1

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