Responsibilities

• Enterprise Business Authority: Understanding of how S&S operates across Sales, Service, Marketing, Pricing (RGM), Technology, and Analytics - with the credibility to influence senior leaders across these areas.
• Cross-Functional Integrator: Ability to connect decisions across workstreams (process, data, technology, change) and ensure the program operates as one cohesive transformation - not siloed initiatives.
• Strategic Vision Holder: Defines and continuously reinforces the “North Star” for the CRM program (e.g., customer-centric growth, sales productivity), ensuring day-to-day decisions align to long-term outcomes.
• Strategic Advisor: Responsible for developing and executing plans that support realization of business benefits, user adoption, and continued enhancement of CRM capabilities.
• Governance Leader: Serves as program lead for Steering Committee activities, preparing recommendations, status updates, business cases, and escalation materials for executive review.
• Change Champion at the Top: Acts as the visible sponsor of the transformation - driving alignment, reinforcing adoption expectations, removing resistance across the organization and working with external partners, Internal Communications, and Commercial L&D to deliver all CRM related communications, training, and other change management related activities.
• Enterprise Prioritization & Trade-off Leadership: Drives decisioning that optimize for overall company value vs. functional optimization (e.g., Sales vs. Service vs. Marketing trade-offs).
• Accountable for ongoing business adoption and value realization from CRM investments.
• AI, Analytics & Innovation Leadership: Drives ongoing innovation through the adoption of CRM-enabled analytics, automation, and AI capabilities

Requirements

• Bachelor’s degree in IT, Business, Analytics, or a related field; MBA or advanced degree preferred.
• 7+ years of experience in sales, commercial strategy, sales operations or Project Management, with at least 3 years working on/leading business transformation projects/programs.
• Strong understanding of sales processes, customer engagement, and commercial execution.
• Strong experience with SalesForce CRM system and ideally across Sales, Marketing, Service and Data Clouds.
• Experience implementing AI as part of a CRM system and commercial transformation.
• Excellent communication, facilitation, and interpersonal skills.
• Willingness to travel for field visits, training sessions, and industry events.
• Must be able to read reports and use a computer.

Preferred

• MBA or advanced degree preferred

Benefits

• We offer a comprehensive benefits package designed to support your life, health, and future.
• Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan.
• You’ll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement.
• Join a company that invests in you from day one.