Responsibilities

• Manage a defined portfolio of CRM customers across varying revenue tiers.
• Develop strategic account plans to drive engagement, performance improvement, retention and expansion.
• Conduct recurring business reviews focused on measurable ROI and performance outcomes.
• Drive CRM adoption, best-practice usage and workflow optimization.
• Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users.
• Benchmark customer performance against internal and market data; provide actionable insights.
• Identify gaps in usage and implement success plans to improve customer outcomes.
• Own gross retention and net revenue retention within your portfolio.
• Identify upsell opportunities within the CRM product suite.
• Introduce new products, features and enhancements to the install base.

Requirements

• 5+ years of experience in SaaS Customer Success, Account Management or CRM consulting.
• Demonstrated ability to drive retention and expansion revenue.
• Strong executive presence and ability to influence decision makers.
• Experience delivering training and performance optimization programs.
• Data-driven mindset with ability to interpret KPIs and performance metrics.
• Strong commercial acumen and revenue ownership experience.

Preferred

• Experience in automotive, powersports, RV, marine or dealership-focused SaaS.
• Experience with CRM systems and workflow automation.
• Familiarity with benchmarking frameworks and performance analytics.
• Background in consultative selling or revenue operations.

Benefits

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 2,500 team members worldwide, and our CAR Group Tour means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.