CRM Manager

Orlando, FL (On-site)

$115K/yr – $140K/yrSenior Level4+ years expFull time

Posted 7 days ago

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Job Summary

CRM Platform Manager owns the Dynamics 365 roadmap and drives cross-functional enablement, data governance, and a 360° guest view, translating business needs into scalable CRM solutions and seamless integrations.

Own CRM roadmap and product direction
Lead data governance and 360° guest view initiatives
Coordinate integrations and cross-functional enablement

Job Description

Responsibilities

CRM Platform Ownership & Strategy: Own and manage the Microsoft Dynamics 365 CRM roadmap, aligning platform capabilities with business and customer experience goals
Act as the internal CRM product owner, prioritizing enhancements, integrations, and feature development
Continuously identify opportunities to improve personalization, automation, and customer engagement
Platform Administration & Optimization: Oversee day-to-day CRM operations including configuration, workflows, automation, and performance optimization
Design and maintain scalable system architecture, including custom objects, fields, and business logic
Ensure system reliability, uptime, and adherence to enterprise IT and security standards
Customer Data & 360° Guest View: Lead the development and maintenance of a single customer view across all touchpoints
Establish and enforce data governance, quality standards, and enrichment strategies
Oversee data integrations, deduplication processes, and identity resolution across systems
Cross-Functional Business Enablement: Partner with key stakeholders to translate business needs into CRM-enabled workflows and solutions

Requirements

Bachelor’s degree in information systems, Computer Science, Business, or related field
4–7+ years of experience in CRM administration, management, or product ownership
Hands-on experience with Microsoft Dynamics 365 or comparable enterprise CRM
Platforms like Salesforce, Hubspot and Pipedrive
Strong understanding of CRM architecture, workflows, automation, and integrations
Experience working with APIs, data pipelines, and system integrations
Proven ability to manage cross-functional stakeholders and translate business needs into technical solutions
Strong analytical, problem-solving, and communication skills

Preferred

Experience in travel, hospitality, airline, or luxury service industries
Familiarity with customer data platforms (CDPs) and identity resolution strategies
Experience supporting loyalty programs or high-touch/VIP customer experiences
Background in marketing automation or customer lifecycle management

Carey International Group, LLC

Carey International Group (CIG) is a diversified holding company focused on growing North American assets in the energy/renewables, commercial real estate, and manufacturing sectors. Portfolio companies include CIG Asset Management, Magnifica, and CIG Renewables.CIG's current pipeline of projects includes more than 3 GW of utility-scale solar projects, a US-based manufacturer of solar modules, and various hospitality and residential projects across North America. Realized portfolio assets include franchise finance, direct lending, and capital markets intermediary services.

Founded in 2011

Windermere, Florida, USA

24 employees

www.cigcap.com