Responsibilities

• With minimal oversight, serve as an analytics leader in internal and some external client engagements, owning how CRM performance is framed, communicated, and translated into recommendations
• Lead the development of client‑ready narratives that connect CRM data to business outcomes, optimization opportunities, and future planning
• Present insights confidently to senior stakeholders, focusing on implications and next steps rather than metrics alone
• Partner with strategy, audience, and account teams to ensure analytics align to CRM goals, campaign intent, and client priorities
• Actively perform and lead analysis of CRM performance across campaigns, audiences, and lifecycle programs
• Swiftly investigate trends, anomalies, and drivers of performance, balancing hands‑on analysis with strategic interpretation to drive timely action.
• Shape and apply measurement approaches, KPI frameworks, and A/B test readouts to support decision‑making
• Ensure analytical outputs are accurate, consistent, and clearly tied to business questions and outcomes
• Manage and mentor 1–2 analysts while remaining directly involved in day‑to‑day analytical work
• Provide guidance on analytical approach, storytelling, and client communication, reviewing and elevating team deliverables
• Balance personal execution with delegation, helping analysts grow while maintaining delivery quality and speed
• Support prioritization across workstreams, fostering collaboration across analytics, strategy, and account teams

Requirements

• 4–6 years of experience in analytics, data science, or a related field, with solid understanding of the CRM marketing ecosystem (email, push, SMS, lifecycle, segmentation, journeys, audiences, KPIs)
• Strong stakeholder communication, including presenting insights and recommendations to senior and executive‑level stakeholders
• Advanced experience working within Microsoft Excel, experience working within Tableau or similar platforms is a plus
• Proven ability to synthesize complex data into clear, persuasive stories that drive action
• Strong judgment in ambiguous environments, with the ability to independently drive work forward
• Excellent written and verbal communication skills, with executive presence and influence
• SQL and Python are a plus

Preferred

• Tableau or similar platforms experience is a plus
• SQL and Python are a plus

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• parental and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off