Creative Services Manager

Appleton, WI (On-site)

Salary Not AvailableSenior Level7+ years expFull time

Posted 4 months ago

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Job Summary

Lead creative operations and production across brand, design, and media to deliver scalable, on-brand output.

  • Must-have: 7+ years leading creative teams and production workflows.
  • Standout: End-to-end video workflow expertise from pre to final delivery.
  • Standout: Experience in manufacturing or B2B environments.

Job Description

Responsibilities

  • Creative Operations and Standards: Develop processes and workflows to ensure assets align with brand architecture and voice pillars.
  • Translate strategic direction into how-to guides, templates, and style frameworks for scalable output.
  • Provide direct, technical feedback to designers and editors to support efficient quality.
  • Ensure all work meets technical requirements and brand promises, whether internal or via agencies.
  • Team Leadership and Talent Development: coach and set performance expectations for professional growth.
  • Foster a culture of accountability, cross-functional collaboration, and creative curiosity.
  • Drive operational evolution by evaluating creative effectiveness and production efficiency.
  • Production and Execution: lead technical aspects of video and photo shoots, managing composition and art direction.
  • Oversee final polish on content—design, editing, motion graphics, and sound design.
  • Lead by example as a designer/editor contributing to timelines or layouts to meet tight schedules.

Requirements

  • 7+ years leading creative teams and building production workflows in agency or in-house settings.
  • Ability to build structures that scale quality and consistency, not just produce work.
  • Expert-level knowledge of end-to-end video workflow, from pre-production to delivery.
  • Strong portfolio showing how design and layout simplify complex concepts.
  • Enjoy guiding a team’s process while personally contributing to the final product.
  • Art direction of video and photography with clear narrative intent.
  • Leadership and direction of creative teams and external partners.
  • High-caliber design execution across multiple media formats.
  • Consistent visual point of view and ability to maintain brand tone across deliverables.
  • Experience leading cross-functional collaboration with Product Marketing to solve customer problems.

Preferred

  • Experience in manufacturing, industrial, or B2B brand environments.
  • Familiarity with multi-brand portfolio management.
  • Experience building or scaling in-house creative capabilities.

ITW

ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 44,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.

Founded in 1912
Glenview, Illinois, USA
20K employees (558 in marketing)

Traffic Signals

Monthly Visitors
70.8K
Traffic Source Mix
Search
39.8%
Direct
43.8%
Referral
10.4%
Social
5.1%
Paid
0.6%

Headcount Trend

Current headcount: ~19.7K

Marketing Team

Marketing Team Size
487 (2% of company)
Median Career Experience
16.5 years
Median Tenure
4.6 years
Marketing Roles Posted (Last 30 Days)
1