Responsibilities

• Support end-to-end creative operations across In-Store and Print projects, including intake, briefing, timelines, proofing, and delivery tracking.
• Assist with the creative intake and briefing process by reviewing requests for completeness, gathering required information, assigning work to the appropriate resources, and flagging gaps or risks to the Creative Operations Associate Manager.
• Build, maintain, and update detailed project timelines, status documents, and tracking reports to ensure milestones, review dates, and production deadlines are clearly defined and met.
• Orchestrate day-to-day project activities, ensuring tasks move efficiently through each stage of the creative workflow.
• Coordinate communication between internal creative teams and cross-functional partners to support a smooth, efficient process.
• Organize, schedule, and support internal status meetings, kickoffs, planning sessions, and creative reviews; prepare agendas and capture feedback, decisions, action items, and follow-ups.
• Communicate creative best practices, timing expectations, and workflow guidelines to partners, helping reinforce consistency, accuracy, and quality across deliverables.
• Escalate potential risks, timeline challenges, or resourcing conflicts early to the Creative Operations Associate Manager.
• Maintain accurate project tracking and documentation within creative operations tools (e.g., Workfront, Monday.com, Microsoft Office).
• Support the ongoing improvement of workflows, templates, calendars, and SOPs in partnership with Creative Operations leadership.

Requirements

• Bachelor’s degree in Marketing, Design, Project Management, Business, or a related field, or equivalent experience.
• 2+ years of experience in creative operations, project management, trafficking, production coordination, or creative services.
• Experience working with creative, design, marketing, merchandising, photography, or production teams.
• Clear, effective written and verbal communication skills with a collaborative mindset.
• Proficiency in project management and collaboration tools (e.g., Workfront, Monday.com, Figma, Microsoft Office, PowerPoint).
• Detail-oriented, proactive problem solver who remains calm, adaptable and organized in a fast-paced environment.
• Passion for creative excellence, operational rigor, and supporting high-performing creative teams.

Preferred

• Familiarity with in-store marketing, print production, promotional creative, planogram workflows, or related physical-channel deliverables preferred.