Responsibilities

• Own and manage the end-to-end creative project intake process, ensuring all requests are properly briefed, scoped, prioritized, and tracked from kickoff through delivery.
• Build and maintain a master production calendar across all active projects for the portfolio, coordinating timelines with stakeholders in Marketing, Property Operations, F&B, Sales, and Events.
• Facilitate weekly creative team stand-ups and project reviews to assess workload, resolve bottlenecks, and keep priorities aligned.
• Partner with the Creative Marketing Director to triage incoming requests, manage capacity, and make resourcing decisions in real time.
• Ensure all projects are delivered on time, on brand, and on budget — escalating risks proactively when timelines or scope are jeopardized.
• Manage the team's project management platform (Asana), maintaining accurate task ownership, deadlines, and status across all active work.
• Develop and refine creative intake forms, project brief templates, and approval workflows to improve consistency and reduce revision cycles.
• Track team capacity and flag potential bandwidth conflicts; assist in identifying when freelance or agency support is needed.
• Coordinate onboarding of external vendors, freelancers, and agency partners — managing contracts, deliverables, and invoicing in partnership with Finance.
• Support the Creative Marketing Director in staff scheduling, time tracking, and workload distribution across in-house designers, photographers, and video producers.

Requirements

• 3–5 years of experience in creative operations, project management, or creative traffic/production management, preferably within a hospitality, luxury brand, or multi-property environment
• Demonstrated ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Proficiency with project management tools such as Asana, Monday.com, Wrike, or equivalent platforms
• Experience with digital asset management systems and file management best practices
• Exceptional organizational skills and meticulous attention to detail
• Strong interpersonal and written communication skills; able to work collaboratively with both creative and non-creative stakeholders
• Comfort navigating ambiguity and adapting to shifting priorities with a solutions-oriented mindset
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Preferred

• Experience working in or alongside an in-house creative studio or agency environment
• Familiarity with Adobe Creative Cloud applications (InDesign, Photoshop, Illustrator) and an understanding of design and production workflows
• Experience managing print production, vendor relationships, and procurement processes
• Background in luxury hospitality, resort management, or multi-property brand environments a plus
• Bachelor's degree in Marketing, Communications, Business, Design, or a related field

Benefits

• Medical, dental, vision, and life insurance — effective after 60 days
• Paid floating holidays and sick pay
• Exclusive hotel discounts across all Grand America Hotels & Resorts properties
• $2 employee meals at our on-property employee café
• Professional development opportunities and career growth within a world-class portfolio