Responsibilities

• Own and manage the day-to-day operations of the creative agency ecosystem, including external agencies, localization partners, production vendors, and in-house creative resources, serving as an accountable business owner for agency relationships and performance
• Manage inter-agency roles, escalation paths, decision rights, and creative approval boundaries; partner with procurement on onboarding, offboarding, quarterly business reviews, and performance management across external agency partners
• Support implementation of AI-enabled content and creative workflows by identifying automation opportunities across production, localization, tagging, and asset management, partnering with AI, technology, and content leaders to scale successful pilots across creative and content organizations
• Lead end-to-end creative operations from intake and briefing through production, localization, and final delivery; driving scalable workflows and governance across global and regional teams
• Oversee the global localization program from initial briefing through fulfillment, ensuring campaigns are adapted for local markets while preserving brand identity and messaging consistency
• Standardize creative briefs, intake processes, approval workflows, and performance reporting while managing SOWs, retainers, contract amendments, budget commitments, production estimates, and the global localization budget in partnership with procurement, finance, and legal to ensure visibility, efficiency, and effective resource allocation
• Ensure creative governance and consultation processes are in place to maintain brand integrity, quality standards, and production efficiency

Requirements

• Bachelor's degree
• 6+ years' experience in creative operations, agency management, or production management for a global enterprise organization
• Demonstrated experience managing multiple agency relationships, liaising with external partner teams and managing cross-functional workflows

Preferred

• Master's in Business Administration
• Experience working with Fortune 500 technology companies
• Experience supporting global brands with complex portfolio architectures
• Experience managing multi-million dollar creative and production budgets
• Experience implementing AI-enabled or automated content and workflow orchestration platforms

Benefits

• We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock bonuses, and benefit programs which include health, retirement, and vacation.