Creative Account Manager at WITHIN | New York City, NY | $62K/yr – $135K/yr

WITHIN

Creative Account Manager

New York City, NY (Hybrid)

$62K/yr – $135K/yrMid Level7+ years expFull time

Posted 2 months ago

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Job Summary

Own and optimize the ongoing client relationship and delivery engine, turning reports into growth actions across digital and social channels while aligning internal teams and refining agency workflows for higher efficiency.

Client Relationships: Manage day-to-day communications, tailor strategies for each relationship, and surface growth opportunities.
Delivery & Efficiency: Ensure deliverables meet requirements and streamline cross-team processes.
Reporting-to-Action: Analyze client reports to drive proactive initiatives and demonstrate impact to leadership.

Job Description

Responsibilities

Day-to-day management of client communications and relationships
Ensure that all client deliverables requirements are met and/or exceeded on a consistent basis
Develop strong relationships with internal teams across the org
Develop effective communication strategies for each client relationship
Identifies ways to refine Agency and Client processes to increase efficiencies with day to day workflow
Leverage client reports to proactively recommend initiatives that will improve performance across digital and social channels
Recognize opportunities and areas for growth for existing clients, and work with senior account leadership to develop strategies on how to sell through corresponding solution
Learn how the business operates and what success for WITHIN looks like
Reports to Account Director

Requirements

Bachelor’s Degree
2-7 years of experience working with a creative team
Experience developing digital and social communications programming and plans and implementing best practices
Exhibited ability to manage multiple projects and deadlines in a fast-paced environment
Experience managing direct client relationships
Experience working in digital and social advertising
Strong attention to detail
Excellent English communication and organizational skills
Proficiency in Excel, G-Suite, and Slack

Benefits

Unlimited vacation policy
Monthly Phone Stipend
Comprehensive Medical, Dental, and Vision insurance options
401(K) plan with matching
Dog friendly office
Hybrid work opportunity
Professional Development Program
Bonus Perk - Seamless allowance

WITHIN

WITHIN is the leading Performance Branding company. We are a digital-first, integrated media and creative agency built to drive measurable growth across the entire customer journey.Our Performance Branding framework unifies brand and performance marketing to eliminate silos and align strategy, media, and creative around shared business goals. The result is smarter investment, faster execution, and stronger outcomes.As a full-service digital marketing agency, WITHIN partners with some of the world’s most innovative brands, including The North Face, Timberland, Touchland, Ben & Jerry’s, and Casper. We help marketing leaders scale efficiently while strengthening brand equity.

Founded in 2015

New York, New York, USA

251 employees (130 in marketing)

www.within.co