Responsibilities

• Technology Platform: Own global Sales & CS stack across six regions.
• Global rollout: Support the global rollout and training of WBD.
• AI-led tools: Evaluate, select, and roll out AI-led sales and SDR/prospecting tools.
• Enablement via tech: Leverage sales technology to enable conversion initiatives and data-driven decision-making.
• Needs & security: Identify business needs, evaluate vendors, and manage security and data privacy approvals.
• Procurement partner: Partner with Procurement on contract reviews, renewals, cost control, and licence management.
• Vendor relationships: Maintain strong vendor relationships and monitor product roadmaps and pricing changes.
• Adoption metrics: Track adoption and usage metrics to inform optimisation and licence decisions.
• Platform configuration: Own platform configuration, Salesforce integrations, and cross-tool field mapping.
• Testing & integrity: Conduct pre-launch testing and ongoing system integrity checks.

Requirements

• Experience owning and managing a global sales or CS technology stack.
• Strong expertise in Salesforce configuration and system integrations.
• Proven experience with vendor selection, contract negotiation, and licence management.
• Demonstrated success driving technology adoption, training, and optimisation.
• Experience working cross-functionally with Sales, CS, IT, Security, and Marketing.
• Ability to use usage data and reporting to inform strategic decisions.
• North America–based and able to work with global stakeholders.

Benefits

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.