Coordinator, DTC Insights & Fraud

New York City, NY (On-site)

$66K/yr – $67K/yrEntry Level2+ years expFull time

Posted 9 days ago

Job Summary

Own CX performance and revenue reporting for tarte’s D2C channels while monitoring competition on TikTok Shop, coordinating cross-functional data pulls, and building clear, timely analytics decks across marketing, merchandising, and product.

Job Description

Responsibilities

Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced.
Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip.
Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc.
Spot what’s off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them.
Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.
Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline.
Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing.
Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go.

Requirements

1–2 years of experience: internships count
Experience leveraging AI to manage data & pull insights out of it
Strong Excel or Google Sheets
Comfortable pulling, synthesizing & validating data across platforms
Meticulous with detail: you chase a discrepancy until it’s resolved
A clear communicator who can explain data to people who don’t live in it
Organized enough to juggle several recurring workstreams at once
an entrepreneurial mindset that is comfortable with ambiguity & always asking questions
You LOVE beauty, especially color cosmetics

Benefits

Medical, dental, vision, 401K plan & access to health & wellness programs
Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
Makeup gratis, employee discount on tarte.com, team give back initiatives
Friendly, fun, creative & collaborative work environment

tarte cosmetics

tarteTM is the pioneer of high-performance naturalsTM & one of the fastest growing cosmetic companies in the U.S. Over 20 years ago, founder & CEO Maureen Kelly set out to create a cruelty-free line of easy-to-use, life-proof products packed with good-for-you ingredients that deliver real results without compromise. tartelettes around the world – including beauty editors, makeup artists, content creators & celebrities alike – obsess over the full assortment of award-winning, highly-pigmented, & longwearing cosmetics. Each item is developed without the icky, bad stuff (like parabens, mineral oil, phthalates, & more) & with the best naturally-derived ingredients Mother Nature has to offer. The brand is 85% vegan (with 100% vegan skincare!) & further extended their philosophy of “good-for-you glamour” by launching sister brands Awake by tarteTM & sugar rushTM. tarteTM is committed to sharing its passion for skinvigoratingTM ingredients with the world: it has in-store presence in over 20 countries & online at tarte.com, shipping to over 70 countries worldwide! But tarteTM doesn’t stop there. Giving back has always been a part of the brand’s DNA. In 2017, tarteTM founded heart to tarteTM, a 501(c)(3) non-profit organization to help support causes like anti-cyberbullying, environmental conservancy, animal rescue, disaster relief & women’s & children’s health initiatives. tarte also sustainably sources ingredients directly from cooperatives, & in 2019 helped fund the creation of an all-female maracuja cooperative in the Rainforest.

Founded in 2000

New York, New York, USA

1.3K employees (199 in marketing)

tartecosmetics.com