Responsibilities

• Own creative production end to end — intake, resourcing, delivery, reporting, and client feedback loops.
• Management of creative operations, ensuring timely and on-brief project delivery.
• Project coordination from start to finish: deadline management, proactive communication, and capacity planning for the creative team.
• Own client conversations directly and in real time — not solely through internal mediation — including managing expectations, delivering updates, and representing the agency during feedback cycles.
• Participate in client meetings or communications to clarify project goals, timelines, or deliverables; serve as the day-to-day point of contact for creative-related client communication.
• Collaborate with GMs and the marketing team to ensure deliverables are aligned with overall client strategy and goals.
• Architect and maintain the reporting systems (e.g., ClickUp custom fields and dashboards) used to track delivery and feedback-turnaround performance in real time, as the single source of truth for the team.
• Own and keep current the team's SOPs — creative ops workflows, UGC production, client onboarding intake, and research process — so they remain accurate references as the team scales.
• Monitor the creative intake pipeline daily (e.g., Creative Request Form) to ensure new work is triaged, correctly routed, and automations (client/GM tagging, assignees) stay up to date as clients or owners change.
• Own recurring cross-functional meetings tied to creative production (e.g., weekly creative check-ins, pod-level retro meetings, brief/research review) — setting agendas and driving follow-through.

Requirements

• MUST have 3+ years of experience as a project manager preferably within a creative, advertising, or marketing agency
• Direct client-facing experience — comfortable owning conversations, managing expectations, and representing a team independently.
• Proficiency with project management tools (e.g., ClickUp, Asana, or similar).
• Comfortable working across multiple time zones alongside a U.S.-based team.
• Strong written and verbal English communication.
• Good prioritization skills and an ability to stay calm under pressure; comfortable with ambiguity in a fast-changing environment.