Responsibilities

• Community Engagement: Build and nurture a passionate gaming community by creating and maintaining strong relationships with players through various platforms such as Discord, social media, and in-game chats.
• Respond to player inquiries, concerns, and feedback in a timely and helpful manner.
• Organize and host community events, contests, and giveaways to drive engagement.
• Content Creation: Create engaging and relevant content (static, and video) along with an internal art team for social media channels, Discord, and blogs.
• Collaborate with the marketing team to promote game updates, events, and news within the community.
• Feedback and Insights: Gather player feedback and insights to provide valuable input to the development team for game improvements and updates. This must be done in a highly organized and strategic manner that helps the development team understand what to prioritize.
• Monitor community sentiment and trends to proactively address potential issues.
• Establish a regular reporting structure to be used as guidance for the development teams.
• Lead community playtests for upcoming releases. Understand what tools are required for organized playtests and onboarding.
• Moderation and Enforcement: Set up, configure, and maintain Discord servers, including channels, roles, permissions, and bots.

Requirements

• 5 years of proven experience in community management for video games or similar products.
• Strong knowledge of gaming culture and trends.
• Exceptional written and verbal communication skills.
• Proficiency in social media management and community platforms (Discord, Reddit, etc.).
• Ability to work independently and as part of a team.
• Enthusiasm for video games and a genuine passion for engaging with the gaming community.
• Experience with project management tools such as Jira, Monday.com , or similar.