Responsibilities

• Support content strategy for website redesigns and builds, from discovery and auditing through content development, migration, and launch
• Present content audit findings, recommendations, and deliverables directly to clients and confidently explain the thinking behind your work
• Conduct quantitative and qualitative content audits and recommend whether content should be retained, revised, consolidated, relocated, or removed
• Organize and inventory large volumes of website content and maintain accurate content documentation throughout projects
• Manage content review and approval workflows using Bynder Content Workflow and other project management tools
• Build and maintain detailed spreadsheets tracking content status, ownership, recommendations, approvals, and migration
• Develop page outlines, content models, information architecture recommendations, and wireframe content
• Write and edit digital content where needed, applying UX writing, accessibility, SEO, and brand best practices
• Enter, migrate, format, and QA content in CMS platforms such as WordPress, Drupal, and Sitecore
• Collaborate closely with strategists, designers, developers, project managers, and clients throughout the website development process

Requirements

• 3–5 years of experience in digital content, content strategy, content operations, UX/content design, or a related field
• Experience supporting complex website redesigns, migrations, or builds
• Demonstrated experience conducting content audits, inventories, or other large-scale content analysis
• Strong proficiency with spreadsheets and comfort managing large, detailed datasets and content trackers
• Hands-on experience entering, formatting, migrating, or QAing content in CMS platforms such as WordPress, Drupal, or Sitecore
• Strong writing and editing skills for digital platforms, even though writing is not the primary focus of this role
• Exceptional organization, attention to detail, and follow-through
• Ability to manage multiple projects, priorities, and deadlines simultaneously
• Strong verbal communication and presentation skills, including experience presenting recommendations or work directly to clients or stakeholders
• Comfort collaborating across disciplines and responding thoughtfully to client questions and feedback

Preferred

• Genuinely enjoy detailed, structured work
• Like organizing and making sense of large amounts of information
• Get satisfaction from bringing clarity and order to complicated projects
• Don’t mind repetitive or production-oriented tasks when accuracy matters
• Are comfortable spending significant time working in spreadsheets and content management systems
• Can zoom out to think strategically and zoom in to catch small details
• Are comfortable switching between projects, clients, and types of work
• Enjoy improving processes, workflows, and documentation
• Are comfortable speaking with clients and presenting your work, recommendations, and rationale to groups

Benefits

• We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) We care as much about quality as we do about budgets, (2) We find the strengths in each employee and nurture them, (3) We encourage a culture that values innovation and creative freedom, and (4) We want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect and value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision, and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one (5+ weeks at year 3) Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401(k) with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits