Responsibilities

• Lead AEM content management and publishing operations: Own hands-on content updates, component configuration, and end-to-end publishing workflows.
• Content scope includes both static content and creating a path to include media workflows.
• This role will execute the strategic vision of the retail and merchandising teams via AEM.
• This work will evolve in complexity as AJO comes on board, ensuring that the best offer and customer experience is orchestrated for each passenger by properly utilizing the data and tools at our disposal.
• This will also require coordination with IT and CX teams to ensure functionality and performance.
• Drive holistic testing and validation: Establish UAT and testing best practices for seatback in partnership with UAT team.
• Lead regular content UAT and validate that content and journey logic render correctly.
• Responsible for ensuring proper content setup validation at the on-site lab in partnership with the merchandising and studio teams.
• Lead program governance and operational excellence: Create and manage content forecast, workback plans, and delivery schedules.
• Provide documentation and record keeping for all UAT sessions and content deployments.

Requirements

• 5+ years of authoring content in personalization platforms like Adobe Experience Manager (AEM), Adobe Target, Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), or similar like Optimizely or Sitecore

Preferred

• Airline experience

Benefits

• Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: