Responsibilities

• Executing operational communications processes to ensure well-managed, high-quality, on-brand content
• Writing operational procedures, communications, intranet articles/stories and/or video content to support various projects and initiatives in accordance with our brand and style guidelines for review by senior copywriters
• Partnering with project clients, intent owners, Legal, Risk, and Compliance to reach desired outcomes by clarifying needs and providing apt solutions
• Participating in the on-call schedule to provide urgent communication support that may occur outside of regular business hours
• Submitting copy/content to publish in newsletters, intranet posts and/or Pinpoint pages
• Participating in regular team meetings for information and assignments to support new intent impacting Branch and Café
• Managing assigned START intakes, completing the approval process, keeping the START Announce back-end up to date
• Promoting the associate experience with timely, thoughtful and informed responses to feedback
• Collaborating with Well-Managed Process Owner on process improvement work by lending insights, support and feedback
• Building connections with the broader C&O/Retail Bank and enterprise-wide comms communities

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 3 years of experience in short and long-form writing for digital channels including email, e-newsletters, web pages, online articles, video, or knowledge management platforms
• At least 1 year of experience with Google Suite products
• At least 3 years of experience in short and long-form writing for digital channels including email, e-newsletters, web pages, online articles, video, or knowledge management platforms

Preferred

• Bachelor's in English, Marketing, Journalism, Communications
• 4+ years of marketing copywriting, technical writing, or creative writing experience
• 4+ years of writing experience in a retail or banking environment
• 1+ year of experience working with Agile methodologies
• 1+ year of experience formatting and laying out online articles
• 1+ year of experience writing external content or learning content
• 6+ months of Chariot experience or another content management system (CMS)
• 6+ months of process documentation experience

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.