Customer Engagement Coordinator
ZipLiens
Somerset, KY (Remote)
In-houseFull-timeMid level2+ years exp.
21 hrs ago
Community Manager, Social
Menlo Park, CA (Hybrid)
$80K/yr – $120K/yrMid Level4+ years expFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Drive community management across Robinhood’s social channels and turn listener feedback into product and marketing actions.
- Own daily operations across X, Reddit, TikTok, YouTube, and Instagram
- Must-have: 4+ years in social media or community management in fintech/consumer tech
- Standout: Ability to balance creative marketing with strict regulatory compliance
Job Description
Responsibilities
- Own daily community operations across X, Reddit, TikTok, YouTube, and Instagram
- Speak the language of retail investors to authentically engage with online finance communities
- Act as the voice of the customer by monitoring sentiment and delivering insights
- Spearhead community activations with live AMAs and Q&As
- Stay close to internet culture to keep Robinhood cutting-edge
- Represent the Robinhood voice with strong judgment and regulatory compliance
Requirements
- 4+ years of experience in social media or community management
- Native understanding of X, TikTok, Reddit, and Instagram
- Exceptional written and verbal communication; ability to code-switch between compliance briefs and casual posts
- Data-driven mindset to translate metrics into strategy
- Ability to thrive in a regulated industry with strict guardrails
Preferred
- Active participation in or knowledge of finance communities and market narratives
- Familiarity with enterprise social listening tools (e.g., Sprout Social, Sprinklr, Meltwater)
- Experience using generative AI to streamline ideation, identify creators, or analyze data
Robinhood
3.6 Glassdoor
Trade. Invest. Earn. rbnhd.co/social_media_disclosures
Founded in 2013
Menlo Park, California, USA
4.3K employees (250 in marketing)
59% recommend to a friend
65% CEO approval
Traffic Signals
Monthly Visitors
48.1M
Monthly Google Ads Budget
$2M
Traffic Source Mix
Search
15.3%
Direct
81.1%
Referral
2.4%
Social
0.8%
Paid
0.2%
Headcount Trend
Current headcount: ~4.4K
Marketing Team
Marketing Team Size
154 (4% of company)
Median Career Experience
11 years
Median Tenure
2.4 years
Marketing Roles Posted (Last 30 Days)
2
People
Marketing Leadership
Michael Goodbody
Global Head of Marketing & Communications, VP
At the company for 3 years 7 months
Carlo Michelangelo Luetto
Head of Creative / Senior Director of Brand Creative
At the company for 2 years 7 months
Nick Macrae
Head of Marketing - Crypto
At the company for 2 years
Katie Heimerich Galvin
Head of Marketing & Creative Operations
At the company for 3 years 1 month
Funding
Total Funding
$6.2B
Last Raise
$648.3M
Post IPO Secondary, 4 years ago
Funding History
- May 2022Post IPO Secondary • $648.3M
- Feb 2021Private Equity • $2.4B
- Jan 2021Series H • $1B
