Responsibilities

• Monitoring online conversations related to the brand(s)
• Generating consumer responses according to the brands’ voice and social playbook; and/or liaising with other brand stakeholders to take action as needed
• Identifying and engaging brand advocates and/or influencers
• Identifying and analyzing issues, patterns and trends in the social landscape relevant to the brand(s)
• Translating data from research, campaign performance and trends into actionable recommendations for the brand(s)
• Proactively escalating and communicating issues, observations, opportunities, and insights to the team
• Assisting in the development of social strategies, playbooks and creative briefs
• Learning and sharing knowledge on new social media tools, channels, formats, best practices and case studies that can continually inspire and enhance our work

Requirements

• A 4-year degree and 2 to 5 years working in marketing, advertising or communications
• Hands-on experience in the social media universe – you’re comfortable navigating platforms and formats from TikTok to Twitter, Reddit to Reels
• A passion for shaping and participating in online conversations – you’re no stranger to the comments section
• A strong understanding of marketing strategy fundamentals
• Excellent research and writing skills
• Experience with social content publishing and moderation tools (Khoros, Sprinklr, etc.)
• Demonstrated ability to back up ideas and opinions with sound, articulate rationale
• Strong presentation and public speaking skills

Benefits

• Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.