Responsibilities

• Moderate conversations and maintain brand tones across our platforms: Meta, TikTok, X, Pinterest. Responding, posting, and sweeping messages.
• Spark real conversations and meaningful engagement through social listening.
• Be the eyes and ears of the brand—gathering insights, managing feedback loops, and shaping community sentiment.
• Collaborate with creative, content, and strategy teams to bring community ideas to life.
• Comfortable using Hootsuite, Talkwalker and Meta Business Suite to track social performance and provide findings.
• Build dashboards, reports, and visual stories that keep our creative work rooted in real-world impact.
• Analyze campaign performance, user behavior, and audience trends to unlock deeper insights. Work cross-functionally with strategy, creative, and media to optimize campaigns in real time.
• You demonstrate an ability to represent the relationship and help shepherd the process with external client partners, including other agencies (e.g., Media, PR, etc.) and vendors
• You’re an active and stimulating voice within the strategy department and agency as a whole
• You’re a hub of culture within the agency, with close relationships across departments

Requirements

• Bachelor’s degree or equivalent experience
• You seem to notice all the little things about people that others might miss
• A passion for creativity
• Ability to collaborate gracefully and powerfully across all disciplines
• You thrive in a fast-paced, entrepreneurial environment

Benefits

• medical coverage
• dental
• vision
• disability
• 401K
• par parental and family care leave
• family forming assistance
• tuition reimbursement
• flexible time off