Responsibilities

• Manage and craft the community strategy across the Canada and international markets, supporting 100+ healthcare professional ambassadors globally that act as a FIGS brand microphone.
• Help support strategic community segmentation efforts, with goal-setting by segment.
• Manage the ideation and execution of product launches, 360 campaigns, small-scale events, and other brand initiatives with ambassadors on a global scale, including integration into campaigns/casting, event community management, gifting, sampling & engagement, and UGC creation.
• Actively manage the scouting and recruiting of new ambassadors across the Canada and international markets, while deepening existing brand ambassador relationships.
• Help implement clear processes for the FIGS Awesome Humans Ambassador program.
• Manage the day-to-day, while anticipating personal surprises and delights that feel unique to each community member—this is our community's "secret sauce"!
• Report on influencer marketing campaigns, including EMV and impressions by segment. Effectively use data to improve our efforts.
• Consistently be looking for ways to help FIGS serve those who serve others!

Requirements

• 6+ years background in social media and ambassador/influencer marketing and management.
• Ability to travel up to 2x per month throughout Canada.
• Experience with reporting on influencer marketing campaigns and related efforts on an international basis.
• Experience executing contracts internally and externally, especially with a global perspective.
• Experience communicating clearly and effectively via email, phone, and social media.
• Experience representing a brand, communicating values and value propositions.
• A self-starter that acts like an owner. They're self-motivated, highly proactive, and demonstrate an ability to work autonomously, anticipating the needs of the projects assigned to them.
• A people person who is able to build and maintain relationships that are both friendly and allow for a mutually beneficial relationship that lasts across Canada, and international communities.
• Someone who is familiar with social media and influencer marketing. They stay on top of social media trends and the influencer marketing industry worldwide and want to innovate within it.
• Curiosity for discovering influencers and building relationships across North America and globally.

Benefits

• Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
• Annual bonus: This position is eligible to participate in the FIGS annual bonus program
• Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
• Amazing 401(k) program, with a company match up to the first 6% of your contribution
• Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
• Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
• *Benefits eligibility is determined by hour requirements and length of service