Responsibilities

• Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
• Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
• Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
• Maintain on-site presence to manage daily operations and respond to emergencies as required.
• Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.
• Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
• Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
• Process and track resident applications, determining income and program eligibility.
• Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verifying timely completion.
• Maintain accurate, complete and compliant resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable.

Requirements

• Position requires a high school diploma or equivalent required, along with a valid driver’s license.
• Background in customer service required; one-year property management experience preferred but will train; affordable housing experience a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills and enjoys working with people.
• Must be open to learning property management software and standard office technology.
• Successful completion of drug screening and criminal background check.