Responsibilities

• Monitor and respond to comments, questions, and mentions across channels such as LinkedIn, X, YouTube, email, and other community platforms.
• Help identify useful conversations where Zyppy can contribute helpful answers.
• Flag important customer questions, technical issues, testimonials, or product feedback for the team.
• Encourage positive, helpful discussion around Zyppy content, tools, webinars, and research.
• Help maintain a warm, responsive, and trustworthy brand voice.
• Assist with drafting and scheduling social media posts.
• Repurpose existing Zyppy content into short posts, discussion prompts, summaries, and replies.
• Track engagement on posts and identify which topics resonate with the audience.
• Help maintain a consistent posting schedule.
• Suggest timely topics, questions, or conversation starters relevant to search engine optimization and digital marketing.
• Help prepare promotional copy for webinars, reports, blog posts, videos, and product updates.
• Assist with collecting audience questions before, during, and after webinars.
• Summarize community feedback and frequently asked questions.
• Help turn webinars, articles, and research into smaller content pieces for social and email.
• Proofread short-form content for clarity, tone, grammar, and accuracy.
• Help answer common customer or community questions using approved resources.
• Route technical, billing, or account-specific questions to the appropriate person.
• Keep track of recurring issues, requests, or feedback themes.
• Help improve response templates, frequently asked questions, and support documentation.
• Maintain a helpful, patient, and professional tone in all customer interactions compromise? No: keep as is.

Requirements

• Strong written communication skills.
• Comfortable engaging with people online in a professional brand voice.
• Highly organized and able to manage recurring tasks.
• Good judgment when responding publicly or escalating sensitive issues.
• Familiarity with social media platforms, especially LinkedIn and X.
• Ability to learn new tools and processes quickly.
• Attention to detail.
• Reliable, proactive, and comfortable working independently.
• Interest in search engine optimization, digital marketing, content marketing, or online business.

Preferred

• Experience as a community manager, social media assistant, marketing assistant, customer support assistant, or virtual assistant.
• Basic understanding of search engine optimization.
• Experience using tools such as Google Sheets, Google Docs, Notion, Slack, Buffer, Hootsuite, ConvertKit, Mailchimp, HubSpot, or similar platforms.
• Experience helping with webinars, online events, newsletters, or content promotion.
• Comfortable summarizing long-form content into short, clear takeaways.
• Experience working with a small remote team.
• Basic familiarity with analytics, engagement tracking, or campaign reporting.

Benefits

• Flexible schedule