Responsibilities

• Answer new customer phone calls, answering inquiries about the program, and guiding through the enrollment process
• Reply to new customer messages across multiple channels (email, text, web chat, socials, etc.)
• Create branded graphics, photos, and short-form videos for use across social media platforms
• Design simple promotional materials (flyers, announcements, class highlights) using brand guidelines
• Assist in capturing photos/videos during select swim lessons or events (as needed and pre-scheduled)
• Draft and schedule weekly posts across Facebook, Instagram, and other relevant platforms
• Maintain a consistent content calendar to support promotions, curriculum themes, and seasonal messaging
• Monitor accounts for comments, messages, and community engagement, escalating customer inquiries to leadership when necessary

Requirements

• High school diploma or equivalent
• Sales Experience (1+ years)
• Complete all in house company training including Soci, JackRabbit, HubSpot, FreshDesk, etc
• Experience in digital marketing (1+ years)
• Experience in graphic design (1+ years)
• Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
• Public speaking experience
• Familiar with and able to implement AI tools

Preferred

• Bonus: Basic photography and videography skills

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Paid time off
• Peer-to-peer bonuses
• Free swim lessons for immediate family members
• Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water