Responsibilities

• Social Media Management: Develop and maintain Crisis House’s social media presence across platforms (Facebook, Instagram, LinkedIn, etc.), creating engaging content that reflects the organization’s mission and values.
• Plan and schedule social media posts in advance using a content calendar; monitor and respond to comments, messages, and community interactions in a timely and professional manner.
• Track social media analytics and engagement metrics; prepare regular reports on reach, follower growth, and campaign performance to inform strategy.
• Newsletter and Communications: Write, design, and distribute regular e-newsletters to donors, community partners, and other stakeholders; maintain and grow the organization’s email subscriber list.
• Coordinate and produce program updates, success stories, and impact reports for use across communication channels, ensuring messaging is consistent with organizational branding guidelines.
• Assist with the development of flyers, press releases, event announcements, and other printed or digital marketing materials.
• Community Outreach and Partnerships: Represent Crisis House at community events, health fairs, faith-based organizations, schools, and local business gatherings to increase awareness of available programs and services.
• Build and maintain relationships with community partners, referral agencies, and stakeholders to promote collaboration and increase Crisis House’s visibility in Santee and the surrounding area.
• Identify speaking, tabling, and sponsorship opportunities to expand Crisis House’s presence and foster community support.
• Volunteer Program Management: Recruit, screen, onboard, and train volunteers; match volunteers to appropriate roles based on skills, availability, and organizational needs.

Requirements

• Language Ability: Ability to read and interpret documents such as professional journals, governmental regulations, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of clients or employees.
• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should know Microsoft Office (e.g. Outlook, Word, Excel, Teams), social media platforms (Facebook, Instagram, LinkedIn), email marketing tools (e.g. Mailchimp, Constant Contact), and basic graphic design tools (e.g. Canva). Experience with volunteer management software is a plus.
• Education/Experience: Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Associate’s or Bachelor’s degree in Communications, Marketing, Public Relations, Nonprofit Management, or a related field preferred; or equivalent combination of education and relevant work experience. Minimum one (1) year of experience in social media management, community outreach, volunteer coordination, or a related role. Experience in a nonprofit or social services environment is a plus.

Preferred

• Associate’s or Bachelor’s degree in Communications, Marketing, Public Relations, Nonprofit Management, or a related field preferred
• Experience with volunteer management software is a plus
• Experience in a nonprofit or social services environment is a plus

Benefits

• 100% paid health insurance (Dependent coverage available)
• Dental and vision coverage
• 401k after 6 months
• 13 paid holidays
• 7 days of paid sick leave
• 2 weeks of paid vacation
• 2 wellness days