Responsibilities

• Manage daily community interactions with UGC creators and Influencers across Instagram, TikTok and email.
• Foster meaningful relationships with customers, creators, ambassadors, and community members.
• Monitor conversations, feedback, and emerging trends within the Sundae School community.
• Identify opportunities to increase engagement, strengthen customer loyalty, and improve community sentiment.
• Support community activations, events, and brand experiences both online and offline.
• Source, curate, organize, and maintain a library of high-quality UGC assets for marketing use.
• Research and build relationships with creators, customers, and brand advocates to secure content and permissions.
• Coordinate creator gifting, product seeding, and community outreach initiatives.
• Track creator and UGC performance and identify opportunities to scale successful partnerships.
• Ensure all content usage rights and permissions are properly documented.

Requirements

• 1–2 years of experience in community management, influencer marketing, social media, content marketing, or a related field.
• Strong understanding of Instagram, TikTok, and emerging social platforms.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience working collaboratively across teams while also operating independently.
• Passion for community building, storytelling, and brand marketing.
• Genuine interest in fashion, streetwear, cannabis culture, and/or Korean culture.

Preferred

• Experience managing creator, ambassador, or influencer programs.
• Familiarity with influencer marketing and affiliate platforms such as Aspire, Social Snowball, Grin, or similar tools.
• Experience with social media analytics and reporting.
• Basic photo, video, or content editing skills.
• Familiarity with Canva, Adobe Creative Suite, or Figma.
• Experience supporting events, brand activations, or community programs.