Responsibilities

• Own the Herd
• Build and run the ambassador program end to end: recruitment, onboarding, incentives, points, recognition, and swag families are proud to wear
• Design the whole experience so it feels human and genuine, never transactional
• Grow the Community
• Create the online spaces, recurring touchpoints, and (with our events team) the gatherings that keep families connected
• Give ambassadors what they need to host, share, and welcome new families, and make it easy and joyful
• Turn Connection Into Referrals
• Build the systems that make it natural and rewarding for happy families to bring in the next one
• Track ambassador growth, engagement, and the referrals the community drives
• Be the Voice of the Family

Requirements

• You are a self-starter who builds from scratch. There is no playbook for this yet; you will write it.
• You lead with empathy and people trust you quickly, families and teammates alike.
• You have taste and creativity, and you sweat the details that make people feel cared for.
• You are full of ideas for making belonging feel special, and pragmatic enough to turn them into a real program with real numbers, without killing the warmth.
• You are equally strong on the human side and the systems side.
• You move fast, own outcomes, and do not wait for permission.
• You care deeply about families navigating autism care, and it shows in everything you make.

Preferred

• You have built or grown a real community before (brand, patient, creator, membership, or otherwise)
• Experience with ambassador, referral, or loyalty programs
• Lived or close experience with the autism or special-needs community

Benefits

• Health benefits
• Flexible PTO
• Dinner when working late