Responsibilities - Own external comms for Claude's inference and reliability story across launches, milestones, and the steady drumbeat of updates - Carry both the high-altitude narrative for Claude's engineering work and the technical translation that makes it credible - Develop messaging frameworks for technical topics that need to land with developers, customers, and press without losing the substance - Lead comms when a technical or engineering issue needs a coordinated cross-functional response - Partner closely with the product organization on decisions that impact users and our brand, bringing those considerations into the room early and often - Coach engineering and product leaders to be effective spokespeople for press, podcasts, panels, and the smaller moments in between - Have strong instincts for how messaging will land across audiences and channels and the judgment to adjust strategy accordingly Requirements - Have 8–12 years of experience in communications focused on infrastructure, engineering, or technical products - Are highly online and fluent in where technical conversations happen, from developer forums to X to Hacker News - Are genuinely curious about how customers actually experience performance, capacity, and reliability - Have experience in communications focused on infrastructure, engineering, or technical products - Write with discipline and accuracy around complex technical concepts and sensitive topics - Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience - Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience - Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position - Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices - Visa sponsorship: We sponsor visas; however, not guaranteed for every role and candidate; a visa assistance support is provided if an offer is made Nice-to-have - Have a deep understanding of both traditional media channels and the emerging platforms where technical communities engage - Be high-agency and low-ego, with a bias to action - Have existing relationships with reporters and analysts covering AI, engineering, or developer ecosystems Benefits - competitive compensation and benefits - optional equity donation matching - generous vacation and parental leave - flexible working hours - a lovely office space in which to collaborate with colleagues