Responsibilities

• Draft and support development of customer advocacy assets including case studies, testimonials, blog content, webinar materials, video briefs, and social media content.
• Maintain and update customer reference tracking systems and advocacy participation records.
• Coordinate logistics and preparation materials for Customer Advisory Boards (CABs), User Groups, and customer engagement initiatives.
• Support social media programming by researching trends, drafting posts, assisting with short-form video content, and tracking engagement metrics.
• Conduct media and industry research to support PR and analyst relations initiatives.
• Monitor media coverage and competitive landscape; prepare summary reports for internal stakeholders.
• Support measurement and reporting of communications and advocacy performance metrics.
• Use AI-assisted tools responsibly to enhance research, draft development, and content efficiency while validating outputs for accuracy and brand alignment.

Requirements

• Rising Senior (Bachelor's) or rising 2nd year Master's student graduating no earlier than December 2026.
• Currently pursuing a degree in Communications, Public Relations, Marketing, Journalism, Business, or related field.
• Strong written and verbal communication skills.
• Demonstrated experience executing at least one communications, marketing, PR, or content-related project (internship, campus leadership, freelance, or similar).
• Ability to work onsite in Boston Seaport office at least 3 days per week.
• Highly organized with strong attention to detail and ability to manage multiple deadlines.
• Comfortable working in a collaborative, cross-functional environment.
• 0–2 years of relevant experience (internships, academic projects, campus leadership, freelance work qualify).
• Demonstrated ownership of at least one communications-related project from concept to completion.

Preferred

• Prior internship experience in communications, marketing, PR, or related field.
• Experience drafting content for social media or digital platforms.
• Familiarity with analytics or reporting tools.
• Experience using AI tools (e.g., generative AI for drafting, research support, or summarization) with demonstrated ability to review and refine outputs critically.
• Experience supporting customer storytelling or case study development.
• Exposure to B2B or SaaS environments.
• Experience coordinating events, student organizations, or stakeholder programs.
• Basic familiarity with CRM or marketing platforms (e.g., Salesforce, HubSpot).