Communications and Community Relations Manager at Syracuse Regional Airport Authority | Syracuse, NY

Syracuse Regional Airport Authority

Communications and Community Relations Manager

Syracuse, NY (On-site)

Salary Not AvailableSenior LevelFull time

Posted 5 months ago

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Job Summary

A communications-focused role at the airport responsibilities include media relations, digital engagement, community outreach, events, and passenger experience initiatives. The requirements emphasize strong writing, public speaking, relationship-building, and digital skills. Benefits highlight salary, retirement options, training, and growth opportunities.

Job Description

Responsibilities

Communications & Media Relations: Develop and execute comprehensive communication strategies aligned with the airport’s mission and organizational objectives.
Serve as primary media point of contact, coordinating press releases, interview requests, media briefings, and crisis communications as needed.
Maintain consistent brand messaging across all platforms and materials.
Draft speaking points, internal communications, and executive communications as requested.
Social Media & Digital Engagement: Lead the creation, scheduling, and monitoring of social media content across all channels to drive engagement and promote airport initiatives.
Collaborate with IT staff to develop, update and maintain website content.
Develop digital campaigns that highlight airport services, community involvement, operational updates, and passenger enhancements.
Monitor trends, community sentiment, and analytics to refine messaging and digital strategy.
Community Relations & Outreach: Manage and grow the airport’s Fly Guide and Pets Easing Travelers volunteer programs, ensuring participants receive proper training, recognition, and ongoing engagement.
Build and maintain relationships with local organizations, schools, nonprofits, businesses, and civic groups to strengthen the airport’s community presence.

Requirements

Strong knowledge of marketing and communications media and their effective use
Excellent written communication skills, including clear writing, editing, and proofreading
Ability to design and develop newsletters and related communication materials
Effective oral communication and public speaking skills
Ability to build and maintain positive working relationships with staff, partners, and the public
Ability to research, verify, and clearly present information
Proficient in Microsoft Office Applications
Working knowledge of WordPress, Illustrator, Photoshop, and Canva
Ability to professionally engage online communities on behalf of the organization
Sound judgment, tact, and professionalism in all interactions

Benefits

Comprehensive salary and benefits package, including medical/dental/vision coverage upon date of hire
Flexible Spending Accounts
Generous paid time off
New York State deferred compensation (457b)
Employee Assistance Program
Membership in the New York State Local and Employee Retirement System (or alternate Voluntary Defined Contribution Plan for eligible employees)
Opportunity for professional development opportunities
Exciting work environment at a leading airport with opportunities for growth and collaboration
You may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice
To learn more about our organization, visit: www.flysyracuse.com

Syracuse Regional Airport Authority

Mission: The Syracuse Regional Airport Authority serves Upstate New York, providing a safe, convenient, seamless passenger experience while enhancing economic opportunity, development, and growth in the region.Vision:To be recognized as a best-in-class airport elevating the customer experience and exceeding stakeholder expectations, while using innovative technology and optimizing the economic prosperity of the region we serve.Values: The Syracuse Hancock International Airport holds these values and beliefs as core to its culture, mission, and vision for its customers, staff, partners, and stakeholders:We believe in...Safety & SecurityHealth & WellnessCommunity RelationshipsTrust & TransparencyReliability & ResponsivenessInnovation & TechnologyEnvironmental SustainabilityIndependent Financial StabilityDiversity & Inclusion

Founded in 2011

Syracuse, New York, USA

syrairport.org