Responsibilities

• Lead day-to-day marketing operations, ensuring efficient, consistent execution and timely delivery.
• Recruit, coach, and develop team members; support onboarding and training in partnership with the Commercial Lines Training team.
• Partner with Regional Marketing Leaders, Commercial Lines Managers, and sales leadership to prioritize renewal and new business marketing opportunities and align marketing strategies.
• Manage team workload and performance to meet deadlines and service expectations.
• Ensure adherence to workflows, tools, templates, and KPIs; follow up with local teams to support compliance and data integrity.
• Use reporting tools and dashboards to track renewals, remarketing activity, and team performance.
• Support rollout and adoption of marketing processes and related change management initiatives.
• Serve as the subject matter resource, including U Submit support and training for Producers.
• Provide direct marketing support as needed, though not a routine responsibility.
• Remain current on industry trends, products, and technology.

Requirements

• 10+ years of experience in commercial Property & Casualty (P&C) insurance strongly preferred.
• Property & Casualty insurance license required.
• Bachelor’s degree preferred; industry designations such as ARM, CIC, or CPCU are a plus.
• Strong understanding of P&C coverages, underwriting, and rating concepts.
• Prior experience supervising or managing insurance operations teams.
• Advanced Microsoft Excel skills with experience analyzing large data sets.
• Experience with agency/document management systems (Sagitta/ImageRight preferred).
• Exceptional communication, organization, and time management skills.
• Ability to manage multiple priorities in a fast-paced, team environment.
• Commitment to continuous learning and development.

Preferred

• Industry designations such as ARM, CIC, or CPCU are a plus.

Benefits

• Competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day.
• We offer employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives.
• We turn care into action with our award-winning wellness program, college scholarships for associates'' children, and financial help in times of need.
• We are committed to giving back to our local communities and supporting a culture of environmental sustainability.
• Award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
• Nationally Recognized as a Top Insurance Employer: Insurance Business America’s Top Insurance Employers (2018-2025), Best Places to Work in Insurance (2020-2025), Fortune’s Best Workplaces in Financial Services & Insurance (2024-2025), Great Place To Work (2024-2025).
• USI offers a generous paid time off policy, paid family leave benefit as well as 12 paid holidays.
• USI ONE Advantage®, USI ONE® (Omni, Network, Enterprise) value proposition delivering risk management and benefit solutions with bottom-line impact.