Clinic Growth Manager at Vetcove | USA | $50K/yr – $75K/yr

Vetcove

Clinic Growth Manager

USA (Remote)

$50K/yr – $75K/yrMid Level3+ years expFull time

Posted 3 months ago

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Job Summary

Own the clinic community program and engagement for a SaaS veterinary platform, aligning education, outreach, and data-driven growth initiatives to reduce churn and boost clinic health.

Build and manage newsletters, referral programs, webinars, and self-serve clinic resources.
Demonstrate 3–5 years in community engagement, growth marketing, or customer success in SaaS.
Operate with data-driven dashboards to spot at-risk clinics and drive targeted re-engagement.

Job Description

Responsibilities

Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
Lead best practice sessions to share learnings, tips, and platform updates
Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
Prepare regular business reviews with data-driven insights for internal stakeholders

Requirements

Bachelors Degree
3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
A track record of driving measurable growth outcomes across a large customer base
Comfort with data: You can pull a report, spot a trend, and translate it into action
Experience building or contributing to community programs, event coordination, or customer education initiatives
A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
Highly organized with the ability to manage multiple programs and initiatives simultaneously
Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it
Skilled at translating user feedback and behavioral data into program decisions
Experience in veterinary, healthcare, or life sciences is a strong plus but not required

Preferred

Familiarity with Salesforce, HubSpot, or similar CRM tools
Experience with customer health scoring or churn prediction frameworks
Prior experience in a high-growth startup environment

Benefits

100% remote within the USA
Medical, Dental, and Vision Insurance
Automatic 401k contribution
Employee referral program
At home office set up
Bi-annual company retreats
Open vacation policy
Equity
Monthly team events

Vetcove

4.9 Glassdoor

Vetcove is how veterinarians buy the supplies they need to keep America's pets healthy. Our community of more than 23,000 veterinary hospitals employs tens of thousands of veterinarians and delivers care to many millions of animals every year across all 50 states. As of 2024, Vetcove powers purchasing and supply chain infrastructure for the majority of America's general practices, emergency and specialty clinics, SPCAs, zoos, aquariums, and veterinary consolidators.Vetcove's eCommerce and mobile platforms afford veterinary hospitals a frictionless purchasing experience, and facilitate delivery of medications to pet parents across the country. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time comparing suppliers and managing inventory. We're completely revolutionizing the way veterinarians discover and buy products, and how animal health brands engage their veterinary customers.We're hiring! Come join us on our journey to transform how vets buy and prescribe the animal healthcare products that keep our pets in peak condition!

Founded in 2015

Miami, Florida, USA

305 employees (5 in marketing)

www.vetcove.com

95% recommend to a friend