Responsibilities

• Develop a strong relationship with key client partners within the portfolio in order to manage day-to-day program-related inquiries and deliverables
• Create client org charts and map the departments and key relationships to mine
• Develop a firm understanding of the client’s industry, marketing strategy and goals
• Look for opportunities (innovation and optimization) to grow existing client relationships and scope
• Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
• Successfully organize internal teams (media, SEO, creative, content, social, development, and analytics) to collaborate effectively together to deliver results
• Develop and execute annual account plans for all client accounts within the portfolio that meet revenue growth and profit margin
• Manage internal aspects of project implementation including preparation of client briefs and proposals, budget management, tracking client data, QA validation, and reporting of internal and external client activities and communications
• Ensure accounts are executed effectively to meet established KPIs and revenue targets
• Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures.
• Work with clients to complete a specific project brief and coordinate client approvals.
• Create status reports, project timelines, and budget management documents in accordance with DAC’s standards for quality and accuracy
• Develop and manage contracts through to signature
• Ongoing ownership of client financial health including revenue delivery, growth, and profitability
• Demonstrate in-depth knowledge of DAC’s product offerings, including media, SEO, content, local, web development, and analytics
• Remain knowledgeable about ongoing program activities
• Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation
• Support new business initiatives including client pitches, RFP responses, and marketing events

Requirements

• 7+ years’ experience in a client services position, managing clients and responsible for account growth
• 4+ years’ experience leading an account team, a portfolio of clients, and related budgets
• 3+ years working for an advertising agency, with proven ability to lead multi-channel marketing campaigns including paid search, display, CTV/OLV, paid social, SEO, content, local and more
• Strong understanding of brand and performance marketing, data-driven decision making, and industry trends
• Experience managing programs for Fortune 500 companies or similarly sized media budgets
• Project Management experience
• Strong writing, communication, organization, and presentation skills
• Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope
• Experience developing strategic plans with clients
• Strong proficiency in MS Office, especially PowerPoint and Excel
• Experience managing internal project operations, including but not limited to scope writing, hours forecasting and management, and budget oversight
• Skill set in building and maintaining long-term client relationships
• Experience in growing program revenue and profitability
• Experience in leading and developing internal talent

Benefits

• Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation.
• Competitive Benefits:
• Competitive salary and comprehensive health benefits.
• Generous PTO, wellness initiatives and parental leave.
• Retirement saving plans.
• Opportunities for continued learning and professional development.
• A supportive, collaborative, and casual work environment.