Responsibilities

• Own 4-6 client accounts end-to-end - you are their primary point of contact and strategic lead
• Run the full client lifecycle (Phases 1-8): onboarding, strategy development, campaign launches, performance tracking, and reporting
• Build revenue projections, launch forecasts, and KPI targets for each account
• Lead weekly client calls and send priority breakdowns to clients by client
• Approve all deliverables before they go to the client - creative, copy, ads, landing pages, and video content
• Present performance reports and make strategic recommendations for next steps
• Manage and direct the client delivery team (production coordinator, editors, designers, copywriters, and support staff)
• Run daily focus check-ins and hold the team accountable to deadlines and quality
• Track training progress, schedule 1:1s, onboard new team members, and lead internal knowledge transfer
• Write and enforce role clarity documents and escalation paths

Requirements

• 3+ years managing client accounts at a marketing or creative agency
• Proven experience leading a team (not just managing tasks - actually developing people)
• Deep understanding of digital marketing: paid social, email/SMS, funnels, launches, and content strategy
• Strong strategic thinking - you can build a revenue forecast, diagnose why a campaign underperformed, and pivot quickly
• Excellent written and verbal communication - you write clear client emails, run tight calls, and give direct feedback
• Highly organized with experience using project management tools (ClickUp preferred)
• Comfortable working across platforms: Canva, HoneyBook, ManyChat, Shopify, Slack, Zoom, Google Workspace
• Self-starter who operates with minimal oversight - you don\'t wait to be told what to do
• High emotional intelligence - you manage client expectations and team dynamics with care but directness

Preferred

• Experience in production (video shoots, content creation, editing pipelines)
• Background working with expertise-led businesses, personal brands, or service-based entrepreneurs
• Comfortable with revenue accountability - you track KPIs, not just tasks
• Event planning or live activation experience

Benefits

• Fully remote team