Responsibilities

• Build and maintain strong relationships with clients, families, referral partners, and community organizations
• Serve as a trusted liaison between clients and internal care teams
• Conduct client consultations and assist with developing personalized service plans
• Monitor client satisfaction and proactively address concerns or changing needs
• Coordinate service requests, staffing needs, and ongoing care adjustments
• Foster partnerships with healthcare professionals, social workers, and community resources
• Support client retention through consistent communication and quality follow-up
• Assist with growth initiatives, outreach activities, and community networking opportunities
• Ensure compliance with company standards and documentation requirements
• Collaborate with multiple departments to deliver seamless client experiences

Requirements

• Excellent communication and relationship-building abilities
• Strong organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional, compassionate, and client-focused mindset
• Experience in customer service, healthcare coordination, case management, or related fields preferred
• Proficiency with computer systems and standard office applications
• Self-motivated individual who thrives both independently and as part of a team

Preferred

• Experience in customer service, healthcare coordination, case management, or related fields preferred

Benefits

• Bonus based on performance
• Company car
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance