Responsibilities

• Own the engine. Lead all marketing and call center operations that power DaBella’s growth — from outbound dialer systems like Five9 and Convoso to digital, brand, and performance channels.
• Drive leads at scale. Deliver omni-channel strategies that generate high-quality leads at the lowest cost per lead in the industry.
• Build smarter systems. Leverage cloud-based data platforms like AWS, Salesforce, and Google Analytics to track, automate, and optimize every campaign.
• Lead through impact. Partner with the CEO, CFO, and Chief Market Development Officer to align strategy, spend, and speed across the organization.
• Inspire the team. Build and lead a marketing and call center organization that thrives under pressure, delivers results, and lives our values: Lead, Care, Grow.

Requirements

• Experience leading call centers or performance marketing teams at scale.
• Familiarity with dialer systems (Five9, Convoso), CRMs (Salesforce, HubSpot), and cloud-based data systems (AWS, Snowflake, or Google Cloud).
• Data-driven mindset with proven experience in optimizing lead generation cost, volume, and quality.
• Bachelor’s degree required; Master’s preferred.
• Home improvement, home services, or residential retail experience = huge plus.

Preferred

• Residential retail experience in home services or home improvement.
• Master’s degree preferred.
• Experience with outbound dialing strategies and platforms.