Responsibilities

• Owns and leads the modernization and transformation of customer offers across multiple lines of business
• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages product releases and is fully accountable for all testing pre and post deployment
• Owns production monitoring and actively triages issues with technology partners
• Owns the product planning process and travels to meet with partners and stakeholders
• Acts as the voice of the customer by synthesizing feedback and translating insights into clear product priorities and outcomes
• Partners with cross-functional teams (e.g., engineering, design, marketing, analytics) to deliver high-quality products with strong scalability, resiliency, and stability

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience partnering with and supporting multiple lines of business
• Proven ability to fully own and account for a substantial book of work with autonomy
• Superior expertise in improving product metrics, scaling existing products to further meet the needs of a growing customer base, and continuously evaluating new opportunities to drive innovation
• Proven experience owning customer-facing experiences that drive engagement and retention
• Proven ability to engage and partner with other Product and Technology teams to deliver roadmap priorities
• Strong analytical and problem-solving skills, with the ability to define, measure, and manage product success metrics (e.g., cost, functionality, risk posture, reliability)
• Effective communication and stakeholder management skills, with the ability to align cross-functional partners to deliver against product strategy and vision
• Ability to drive product decisions using data, customer feedback, and lifecycle learnings to improve outcomes and client experiences

Preferred

• Experience in leading highly visible, strategically critical initiatives under tight deadlines
• Demonstrated prior experience working in a highly matrixed, complex organization
• Executive presence and proven excellence in effectively communicating product value to stakeholders and senior leaders
• Experience influencing without direct authority and building alignment across multiple stakeholders and teams
• Demonstrated ability to support high-quality product launches through coordinated planning, readiness, and post-launch feedback collection
• Familiarity with operating models that emphasize scalability, resiliency, and stability as core product outcomes
• Strong track record of applying customer insights and metrics to continuously refine product strategy, roadmap, and experience

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.