Responsibilities

• Ensure consistent brand identity, messaging, and positioning across all communication platforms and patient-facing materials.
• Monitor public perception and implement initiatives that strengthen organizational reputation and community trust.
• Serve as a key resource for CCA public-facing communications
• Lead initiatives designed to improve patient satisfaction, access, engagement, and overall experience.
• Liaison between CCA and potential new onboarding practices interested in joining CCA
• Complete onboarding tasks of new providers coming into CCA practices to ensure successful onboarding practice (s)
• Analyze patient feedback, survey results, and experience metrics to inform strategic recommendations.
• Promote a patient-centered culture focused on quality, compassion, and service excellence.
• Represent the organization at community functions, meetings, and industry events as appropriate.
• Must have efficient analytical skills, and computer literacy to manage tasks well and help run the program within Cooper Care Alliance.

Requirements

• 3-5 Years of experience
• Bachelor's degree Required
• Must have efficient analytical skills, and computer literacy to manage tasks well and help run the program within Cooper Care Alliance.
• Strong analytical, organizational, and project management capabilities.
• Demonstrated ability to lead through change and manage multiple priorities in a dynamic healthcare environment.

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.