Responsibilities

• Supervision and leadership of the VIP and Executive Host team and indirect supervision of the Senior Executive Hosts
• Assist with management of the budget for Relationship Marketing
• Develop programs, processes and events to attract and retain VIP players to choose Live! Casino as their primary venue for gaming and entertainment.
• Develop and manage programs and processes with a return on investment and player attraction and retention that exceeds the competition in the Mid-Atlantic region.
• Develop and manage open communications and excellent working relationships with peer groups from all operational areas. Know and be known by peer group.
• Develop and manage department’s financial data.
• Review activities and promotional status with Vice President of Casino Marketing.
• Developing and managing programs and processed for customer service and recognition of VIP players with emphasis on VIP players new and repeat.
• Monitor and adjust performance to local competition meet with departmental directors and managers as necessary.
• Provides training, interviews for hire, prepare schedules and conducts performance evaluations of the VIP Host team and other Relationship Marketing Team members as required.

Requirements

• A 4-year degree in a related field or equivalent work experience.
• Five (5) to seven (7) years’ experience in all gaming, Player Development, casino operations and marketing is required.
• Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases