Responsibilities

• Plans, builds and lead CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web) including accountability for efficient execution on time and on budget. This includes receiving strategic direction from business partners and building out recommended campaigns (how and how often to contact customers) to support the strategic goal.
• Reviews concept briefings with requestors, performs feasibility studies and aligns schedule and timelines across different collaborator groups.
• Liaison between the internal collaborators and the reporting teams.
• Regularly communicates campaign impact and recommendations to internal collaborators and management.

Requirements

• Bachelor's Degree in Business or related field.
• 4-7 years Research build experience and training experience.
• 2-4 years Project Management experience (has led small to medium sized projects including multiple simultaneous)
• 2-4 years’ Experience in leading CRM campaigns on vendor or client side.
• 2-4 years Wireless cable or subscriber-based confirmed experience leading or developing CRM programs.
• Experience in relations management with external vendors and agencies.
• Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis.
• CRM
• Project Management
• Analytics

Benefits

• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!