Responsibilities

• Manage a multi-vendor customer services portfolio covering maintenance, connectivity, education, parts, optimization and related offerings to meet healthcare delivery equipment needs.
• Gather and analyze market and customer insights across executive, clinical and operational levels to define target segments and inform strategy.
• Develop and execute marketing plans and sales enablement programs to drive lead generation, funnel velocity, win rates, loyalty, and measurable revenue growth.
• Centrally create and maintain customer-facing content, quoting tools, pricing/discount guidelines, and service agreements while supporting offer design and portfolio expansion.
• Collaborate across services marketing, field teams, sales, finance, legal, back-office and global stakeholders to monitor performance, ensure compliance with quality policies, and contribute North America input to global strategy.

Requirements

• 5+ years in high-technology/healthcare marketing or equivalent experience, and comprehensive knowledge of customer services products, processes, and team interactions.
• Bachelor's degree in Marketing Technology, Medical Technology, Healthcare, Commercial Services Management or equivalent.
• Proven track record launching and marketing service/intangible products, developing and executing strategic marketing and business plans, and driving measurable results on time and on budget.
• Strong project management, analytical/problem-solving, and change leadership skills; self-starter able to set priorities and lead cross-functional teams.
• Excellent interpersonal and communication abilities, including presentations and global collaboration, with a creative, energetic, results-oriented mindset.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .