Overview Kentucky’s leading strategic communications firm is seeking a Business Manager to keep our engine running smoothly. You’ll own end-to-end business and financial operations—from payroll and HR to facilities and finance oversight—while also providing direct support to the firm’s partners and senior leadership team. Your work will ensure proper business functions that support the firm’s delivery of exceptional service to clients and help maintain operational excellence behind the scenes with our talented staff. Key Responsibilities Assist the firm’s partners and leadership team in successfully operating the business of our award-winning public relations and public affairs firm. Maintain overall financial picture of the business and provide regular reporting and support to the firm’s two founding partners. Supervise contract bookkeeper and accountant; ensure accuracy and timeliness of financial reporting. Manage monthly invoice, quarterly business, and annual business review meetings. Oversee payroll processing, benefits administration, hiring workflows, business insurance, HR documentation, certain aspects of employee and contractor onboarding. Coordinate with business and health insurance vendors. Manage facility operations, including vendor relationships, space planning, and office maintenance, external IT support coordination, etc. Coordinate tax filings and compliance deadlines with external accountants. Support founding partners with tax preparation as it relates to the firm’s business. Handle banking activities: cash management, bill payments, and reconciliations. Streamline new business intake and client administration, including preparing contracts (from template), internal onboarding of new clients, oversight of client billing, etc. Required Qualifications Bachelor’s degree in Business Administration, Accounting, Human Resources, or related field. Experience in a consulting firm or similar is preferred. Minimum 5 years of operations management experience, ideally in a professional services or agency environment. Proficiency with QuickBooks (or similar accounting software) and Microsoft 365 suite. Knowledge of HR requirements, benefits administration, and employment law. Demonstrated project management skills, with ability to juggle multiple priorities, tight deadlines, and working with multiple teams within the agency. Preferred Qualifications Experience working in management consulting, public relations or marketing agencies. Familiarity with contracts and/or experience drafting client/vendor agreements. Experience with project management and business operations. Core Competencies Exceptional organizational skills and attention to detail Clear, confident communication with internal teams and external partners Proven problem-solver who can anticipate and mitigate operational risks Collaborative mindset, able to rally cross-functional teams Data-driven decision-maker who tracks KPIs and optimizes processes Working Conditions Primarily office environment in Louisville, KY Occasional travel (local vendor meetings, facility walkthroughs) Standard business hours, with flexibility for urgent deadlines Working Conditions As Kentucky’s top strategic communications firm, we fuse strategic storytelling with deep community insights. Our culture values integrity, collaboration, and continuous learning. Joining us means working alongside passionate professionals who shape public opinion and drive meaningful change through communications and public policy. Compensation & Benefits Salary based on experience Performance bonus eligibility Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off and holiday schedule Additional Recommendations Develop a 100-day success plan outlining operational milestones and key deliverables. Define clear performance metrics (e.g., payroll accuracy rate, vendor turnaround times, project cycle times). Leverage an applicant tracking system (ATS) to streamline hiring and onboarding. Prepare and maintain an operations-team org chart to clarify roles and reporting lines for the new position.