Responsibilities

• Own and actively monitor the campaign measurement support channel, responding to user inquiries and escalating issues as needed.
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product teams to address them.
• Participate in stakeholder discovery meetings to gather requirements and understanding for improving campaign measurement capabilities and workflow efficiency.
• Collect and prioritize enhancement ideas through Product Management from both users and leaders.
• Act as business representative for campaign measurement’s impact on the advertiser lifecycle.
• Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
• Develop training materials and lead end-user training sessions to ensure swift adoption of new campaign measurement capabilities.
• Create and maintain detailed user guides for campaign measurement, ensuring clarity and usability.
• Organize, administer, and present end user satisfaction (NPS) surveys.
• Consult, and at times ideate, on workflow changes with Business and Product Teams to ensure optimal campaign measurement workflow(s).

Requirements

• 5+ years of experience in Advertising Account Management, Advertising Analytics, or related Operational role.
• Moderate/intermediate proficiency in SQL with sound understanding of relational databases.
• Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes at scale.
• Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
• Strong written and verbal communication skills, with a strong ability to document processes.

Preferred

• Experience collaborating with Product teams a major plus.

Benefits

• This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families.
• Our comprehensive benefits include global access to mental health and financial wellness support and resources.
• Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).
• Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs.
• It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
• Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law.