Broadband Marketing & Member Services Coordinator at Central New Mexico Electric Cooperative | Moriarty, NM | $26/hr – $32/hr

Broadband Marketing & Member Services Coordinator

Moriarty, NM (On-site)

$26/hr – $32/hrMid Level3+ years expFull time

Posted 5 months ago

Drive broadband marketing, member services, and community programs for a rural utility cooperative.

Develop and execute broadband marketing campaigns across channels.
Must-have: 3–5 years in marketing, customer service, or telecommunications with strong project management.
Standout: Lead community engagement, partnerships, and education initiatives.

Marketing & Growth Strategy (50%) Develop and execute broadband marketing campaigns (digital, print, social media, email, bill inserts, radio, community events).
Marketing & Growth Strategy (50%) Manage broadband website content and social media platforms.
Marketing & Growth Strategy (50%) Create promotional materials (flyers, frequently asked questions (FAQ) documents, rate sheets, launch announcements).
Marketing & Growth Strategy (50%) Coordinate service launch campaigns by build phase.
Marketing & Growth Strategy (50%) Track take rates, subscriber growth, and campaign performance metrics.
Marketing & Growth Strategy (50%) Develop testimonials and community engagement stories.
Marketing & Growth Strategy (50%) Assist with promotional pricing strategies and retention campaigns.
Marketing & Growth Strategy (50%) Coordinate community meetings and broadband awareness events.
Marketing & Growth Strategy (50%) Maintain brand consistency between electric and broadband divisions.
Marketing & Growth Strategy (50%) Develop partnerships with local businesses and schools.

Bachelor’s degree in Marketing, Business, Communications, or related field (preferred), plus 3–5 years of experience in marketing, customer service, or telecommunications or a combination of education and experience providing equivalent knowledge.
Experience in rural broadband or utility environment preferred
Strong project management and organizational skills
Proficient in Microsoft Office and Customer Relationship Management (CRM) systems, and experience with social media management tools
Must have strong written and verbal communication skills
Must have a valid NM driver’s license with an acceptable driving record
Knowledge of broadband internet services and basic fiber optic network concepts
Knowledge of marketing principles and campaign management
This position requires demonstrated abilities and skills operating a personal computer using Microsoft Windows and Microsoft Office Suite applications to include Outlook, Excel, and Word
Must be able to project a favorable image for the Cooperative at all times